Terms of use
Updated on May 3, 2026
This document is a courtesy translation. Only the French version is legally binding.
These Terms of Use (« Terms ») govern access to and use of the ARVENS service by registered agents. Anyone creating an account is invited to read them carefully.
Purpose
ARVENS is an online service intended for ultra-luxury real estate professionals. It enables the confidential sharing of property photographs with identified buyers, sealed by a timestamped and traceable digital NDA acceptance.
Acceptance
Registration and first connection constitute full and unreserved acceptance of these Terms. The agent acknowledges having read and accepted them.
Agent account
Account creation is reserved for professionals carrying out a regular real estate activity. Each account is strictly personal: sharing credentials with a third party is prohibited. The agent remains solely responsible for the confidentiality and security of their password, and for any action taken from their account. ARVENS reserves the right, at any time, to request the agent to produce professional supporting documents (real-estate transaction card, registration, agency certificate) to verify the professional nature of the activity carried out.
Permitted use
ARVENS is a strictly professional tool intended for the confidential sharing of ultra-luxury real-estate photographs with buyers previously identified by the agent. Any other use, including the sharing of content unrelated to luxury real estate, non-professional personal use, the promotion of properties whose origin or compliance is doubtful, or any use incompatible with the spirit of the service, is expressly excluded and may result in the immediate suspension of the account without notice or compensation.
Agent obligations
The agent agrees to: · upload only photographs they own or are expressly authorised to share; · enter only real and previously identified buyer names; · use the service only for legitimate professional purposes; · respect the confidentiality of any other agents' dossiers they may incidentally access.
Prohibited conduct
The following are strictly prohibited: · dissemination of unlawful, counterfeit, defamatory or privacy-infringing content; · any attempt at unauthorised access to other accounts or dossiers; · any use of the service for unsolicited commercial prospecting; · any massive or automated data extraction; · any action aimed at bypassing the service's security measures.
Technical restrictions
Without prejudice to the previous article, the agent expressly undertakes not to: · decompile, disassemble, reverse engineer, or attempt to derive the source code of the service; · perform automated scraping, harvesting or indexing of content; · subject the service to unauthorised intrusion testing or to abnormal loads; · use bots, scripts, or any automated device interacting with the service outside of the publicly documented API; · bypass rate limits, watermarks, or access controls. Any violation results in immediate suspension and may give rise to prosecution under Articles 323-1 et seq. of the French Criminal Code.
Account security
The agent undertakes to immediately notify ARVENS, at contact@arvens.app, of any compromise, loss of control, or suspicion of unauthorised access to their account. Failing diligent notification, the agent remains fully liable for any use made of their account. The agent undertakes to maintain a valid email address and to keep it accessible. Any notification sent to the registered email is deemed received.
Legal nature of the digital NDA
Acceptance of the NDA by the buyer, collected on the dedicated gate, constitutes an enforceable confidentiality undertaking. The generated journal (timestamp, IP, browser, location) is retained by ARVENS as evidence. ARVENS provides the collection and traceability tool; the drafting of NDA clauses, their legal enforceability and execution remain solely the agent's responsibility. ARVENS is neither a law firm nor a legal advisor. The service in no way replaces the advice of a lawyer specialised in real-estate or contract law. It is the agent's responsibility to ensure that the NDA clauses they use are appropriate to their situation and compliant with applicable law, and to assess the appropriateness of sharing each photograph.
Intellectual property
Photographs and content uploaded remain the property of the agent or their rights holders. The agent grants ARVENS a strictly technical, non-exclusive licence, for the duration of the contract, solely for the purposes of hosting, signed display and protection (watermarking where applicable). The ARVENS trademark, logo and user interface are the exclusive property of the publisher.
Availability
ARVENS endeavours to ensure the availability of the service 24 hours a day, 7 days a week, but cannot guarantee absolute accessibility. Interruptions for scheduled maintenance, updates or force majeure remain possible, without giving rise to any compensation.
Disclaimer of warranties
The service is provided « as is » and « as available ». To the fullest extent permitted by law, ARVENS expressly excludes all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, continuity, error- or virus-free operation, or compliance with external standards. The agent acknowledges that no IT system is invulnerable and that it is up to the agent to take the additional measures required by their own activity (local backups, recipient verification, etc.).
Liability
ARVENS cannot be held liable for the use made of the service by the agent or by buyers to whom the agent transmits a link. ARVENS' liability, if engaged for any reason, shall be strictly limited to the amount paid by the agent over the last twelve (12) months. In no event shall ARVENS be liable for indirect, intangible or unforeseeable damages, including: loss of revenue, loss of data other than that hosted by ARVENS itself, damage to reputation, or loss of business opportunity. ARVENS may under no circumstances be sought as guarantor of the undertakings entered into between the agent and the buyer on the basis of the NDA, which are exclusively governed by their bilateral relationship. ARVENS is not a party to the NDA concluded through the service. These Terms create no rights for the benefit of any third party: a buyer, a peer, or any other third party may not invoke these Terms to seek ARVENS' liability.
Warranty and indemnification
The agent shall indemnify ARVENS against any action, claim, conviction or legal proceedings brought against ARVENS by a third party (including: a buyer, a peer, a holder of rights over a property, an administrative or judicial authority) resulting directly or indirectly from: · the nature, quality or origin of uploaded content (photographs to which the agent does not hold the rights, disclosures not authorised by the owner of the property, misleading information about the property's identity); · the identity, qualifications or actions of the buyers entered by the agent; · the use made of the service in violation of these Terms; · any breach of confidentiality, account security, or third-party rights obligations. In that respect, the agent shall bear all procedural costs, attorneys' fees, indemnities, damages or convictions that ARVENS may incur as a result of such action, upon simple presentation of supporting documents.
Force majeure
Neither party shall be liable for a failure resulting from a case of force majeure within the meaning of Article 1218 of the French Civil Code, including: natural disaster, armed conflict, social movement, prolonged failure of an internet or energy provider, large-scale cyberattack, decision of a public authority making performance impossible. The affected party shall notify the other as soon as possible; in the event of persistence beyond sixty (60) days, either party may terminate the contract without compensation.
Suspension and termination
ARVENS reserves the right to suspend or terminate an agent's access in the event of breach of these Terms, without prior notice or compensation, and without prejudice to any subsequent action. In the event of reasonable suspicion of fraud, abusive use, handling of unlawful content or jeopardy to the security of the service, ARVENS may proceed with a precautionary suspension of the account without prior notice, pending verification. Such precautionary suspension does not prejudge any subsequent decision and does not engage ARVENS' liability even if the suspicion proves unfounded, provided it was reasonable at the time of suspension.
Assignment, sub-processing and severability
The agent may not assign, transfer or delegate all or part of these Terms to a third party without the prior written consent of ARVENS. ARVENS may freely assign the contract, in whole or in part, in the context of a reorganisation, merger or transfer of business. ARVENS may use technical sub-processors for the performance of the service, without individual notice to the agent, under its own responsibility and subject to compliance with these Terms. If any provision of these Terms is held null or unenforceable by a competent court, the other provisions shall retain full validity. ARVENS' failure to invoke a breach of any provision shall not be construed as a waiver of the right to invoke such breach in the future.
Modification of the Terms
These Terms may evolve. Any substantial modification will be notified to the agent by email. Continued use of the service beyond such notification will constitute acceptance of the modified Terms.
Governing law and jurisdiction
These Terms are governed by French law, excluding its conflict-of-laws rules. The Vienna Convention on the international sale of goods is expressly excluded. Failing amicable resolution within thirty (30) days of the first written notification of a dispute, any dispute will fall within the exclusive jurisdiction of the courts of Paris, France, including in cases of multiple defendants or third-party claims.